Shipping & Delivery

All shipping used by hlorenzo.com provide a tracking number and full insurance via UPS. If multiple orders are placed on the same account going to the same address the orders may be combined.

To allow us to process your order please allow up to two business days (not including weekends or holidays). Processing time is required so that we can review your order information and prepare it for shipping. If your order is urgent please send an email with your request and we will try to accommodate you.

Exact shipping options will be provided at checkout.

USA

UPS GROUND SHIPPING

Orders at full price - FREE

Orders on sale over $500 - FREE

Orders on sale under $500 - $15

UPS 2ND DAY AIR

All orders - $25

INTERNATIONAL

UPS EXPEDITED

Orders over $100 - FREE

Orders on sale and under $100 - $40

DHL EXPRESS

All orders - $60

USPS WORLDWIDE EXPRESS

Orders to Russia can only ship via USPS Express - $75

Tracking your order

Please allow at least one business day after your order is shipped for the tracking information to appear online. If the tracking information does not update online please contact us here so that we can assist you further.

If the tracking information states that your package was delivered, but you have not received it, please contact us here.

If your package is not successfully delivered and is sent back to HLORENZO by the courier, we will contact you to provide the option of reshipment or a refund of the merchandise. The original shipping fee is not refundable.